I have to confess I can not remember the last time I visited Nando’s. On a recent shopping trip to Bluewater I fancied chicken for lunch. Nando’s was the obvious choice. I explained to the member of staff that I required the allergy menu as I was dairy free. He politely explained that the manager would be over to see me with the allergen menu. The manager was very helpful and explained that I used the regular menu to make my choices and then the allergen menu to check that they were safe to eat. The allergen folder was comprehensive and very user friendly.
I opted for half a chicken coated in the lime and mango sauce with chips and a corn on the cob. On ordering my lunch the lady behind the till informed me that she had to get her supervisor to check what I was ordering. The supervisor was very helpful and explained that once she knew that I was dairy free aka milk free it was policy to check all of the dishes that I had chosen in the allergy folder. After doing this and confirming that the food I had chosen was safe to eat she personally spoke to the chefs in the relevant areas to explain that I had a milk allergy. I was also informed that my food would be cooked separately. This information was also placed on the ticket other for the chefs reference. On top of this the lady behind the till also did the same. I was suitably impressed. I then had an indicator placed on our table to alert the server that I had a food allergy.
My lunch arrived and the server checked who had the food allergy and explained what I had ordered. This was promptly followed by the supervisor who checked the allergen menu on ordering my lunch. Ok, at this point I was more impressed with the knowledge of food allergies and reassuring the customers with regards to this. Now all I had to do was tuck in and enjoy my food. Firstly, the chicken. This was piping hot and covered in a generous topping of the lime and mango sauce. The chicken was nice and tender and slightly moist. There was just the right amount of sauce covering the top. The sauce itself had a little kick to it and I could taste both the mango and lime. A great choice if I might say so myself. The chips well they were like any other big standard chips I have tried. In fact they reminded me of oven chips. They weren’t the best chips I have had and I expected a little bit better. Maybe my hopes were to high, sorry Nando’s. Finally, the corn on the cob. This was piping hot and slightly charred just how I like it. On biting into the sweetcorn it was nice and fresh and crisp and didn’t last long a bit like my chicken.
Now onto my drinks. For those of you that don’t know Nando’s when ordering most drinks you get free refills and help yourself. Now I rarely have fizzy drinks so it’s not something I would personally choose. So I opted for tap water and ice again you help yourself and a mint tea. The tea was bought to me in a nice brown cup with matching saucer. It was a Mighty Leaf mint tea. The aroma of the mint immediately hit me. It was strong and fragrant and I just wanted to take a sip even before allowing time for the tea to infuse. On sipping the tea I could taste the mint, this was both strong and refreshing whilst being soothing on my stomach. It was one of the nicest mint teas that I have drank in a while. I will be googling to see if I can buy some just for me at home.
So will I be going back to Nando’s again, yes I will. Their staff knowledge about food allergies was impeccable as was their service with regards to this. If I had to complain about something it would be my chips not being as nice as I had hoped, but hey there are other sides I can try. So if you suffer from a food allergy or intolerance I would definitely recommend a trip to Nando’s.